Terms & Conditions

Prices. Prices include VAT and where quoted are valid for 30 days unless otherwise stated. Delivery and packaging are not included unless otherwise stated.

Deposits. Deposits are non-refundable. Under extreme circumstances a proportion of the deposit may be refundable at the discretion of North Spas. In all cases a minimum of £350.00 shall be retained to cover administration costs.

Payment. A deposit of £500 will be required to reserve the required specification of spa and goods A further payment of 50% of the total amount due will be paid seven days before the delivery of goods. The remaining balance will be paid on completion and installation of goods.

Goods. All goods will remain the property of North Spas until paid for in full.

Credit/Debit Cards. Any payment made by credit will be subject to a charge not exceeding 2.9% of the value of the transaction.

Special Offers. Where an order has been placed for a specific item and at a later date that particular item maybe reduced and offered for sale at a lower price the customer cannot attempt to reclaim any such difference.

Deliveries. Goods are dispatched using selected carriers to avoid losses and damage daring transit. Normally a specific day is arranged but exact time cannot be guaranteed. In extreme circumstances carriers may not be able to deliver the goods on the specified date. Where this is the case they will deliver at the earliest opportunity. North Spas cannot be held responsible for any delays caused by uncontrollable circumstances.

DIY Installations. The customer is responsible for checking that all items ordered have been received. Any discrepancies must be recorded and notified ASAP. It is strongly advised that all parts are confirmed present before the commencement of installation.

Installations. Where North Spas are carrying out installation without site preparation the quotation given does not include -

1. Any electrical installation. A qualified electrician must carry out all work.
2. Any groundwork. It is the customer's sole responsibility to provide a suitable site for installation. If North Spas cannot carry out the installation on the arranged date due to the site being unsuitable, and have to return on a consecutive day. A further charge will be made to cover transportation and loss of earnings.
3. Building materials The customer provides any such materials. North Spas may on request arrange such items for supply and delivery.
4. Any traveling rates and expenses incurred by installation teams unless otherwise agreed.
5. Any work needed to be carried out by North Spas to gain access to the nominated site including wall or fence dismantling and reconstruction.

Plans and Drawings. Remain the property of North Spas and therefore used solely between the two parties unless otherwise agreed in writing.

Drains and Drainage. If during the installation of a project by North Spas, drains are discovered that were not apparent at the time of the survey by North Spas, it is the customers sole responsibility to seek advice and cover any costs incurred for the removal/relocation of those drains. In the event of this happening North Spas are not responsible for any delay due to the completion of such tasks. North Spas will however waver any additional costs due to re-booking for installation.

Cranes. In the event of a crane being required it is the customer's sole responsibility to ensure that the crane company provided has adequate insurance for that lift. North Spas accept no responsibility or liability associated with a crane lift. If any item that is lifted by the crane company is damaged during that lift, North Spas cannot be held responsible for that damage or any costs involved in repairing that damage.

Damage to Property. During the supply and installation of any products supplied by North Spas we will undertake to minimise the amount of damage to surrounding areas and property. It is the customer's sole responsibility however to have adequate insurance to cover any such damage should it occur.

Special Orders. Where an item has been tailor made specifically for the customers requirements (Special Order) a deposit of 50% to the value of that item will be required before the order can be processed. If at any time the customer needs to cancel the order and work has already commenced on the manufacture of a tailor made item (Special Order,) then payment will be required in full to the rest of the value of the rest of that item less any labour charges. This is non-redeemable.

Pipe work and fittings. All pool packages are supplied with enough rigid or flexible pipe work and fittings for location of the filter and pump approximately 2 meters from the pool. Any extra pipe work required will be charged to the customer.

Portable Spa Deliveries. All spas are delivered and commissioned in accordance with the manufacturers standard commissioning guide. Any spas delivered direct to the customer without installation will be the sole responsibility of the customer to follow the recommended installation instructions. North Spas will not be responsible for any spas installed incorrectly and any subsequent damage as a result of incorrect installation.

Quotations. Quotations are based upon information supplied at the time of enquiry. If during commencement of installation, work other than that included in the quotation needed to carry out in order to make installation proper will be charged to the customer.

Planning Permission. Above ground swimming pools and portable spas generally require no planning permission in the UK. North Spas supplies all products on the understanding that it is the customers responsibility to check and obtain any necessary permission for any products supplied by North Spas.

Guarantees. All products are supported by a manufacturers warranty. This does not include carriage charges.

Acceptance of Terms and Conditions of Sale. Upon placing an order with North Spas and securing by way of deposit you are agreeing to accept these terms and conditions of sale.

ANY VARIATIONS TO THE TERMS AND CONDITIONS STATED ABOVE MUST BE AGREED BY NORTH SPAS AND THE CUSTOMER AND MUST BE CONFIRMED IN WRITING.